Welcome to the Social Media Election

Social Media – Think most everyone saw this coming.

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Social media is driving the 2016 presidential race, as candidates of both parties increasingly view Facebook, Twitter and Instagram as key battlegrounds in the fight for the White House.

Campaigns have used social media in past elections. But in recent months, it has threatened to overtake traditional news outlets, paid advertising and the campaign stump as the top venue for candidates to rally voters, hit their rivals — and even make news.

And those best able to harness the power of social media are showing they can use it to generate the most buzz.

The Bernie Sanders campaign has parlayed the liberal senator’s formidable social media presence and a #feeltheBern hashtag into record attendance at rallies around the country.

When Donald Trump fires off a late-night Twitter tirade, it shows up in the feeds of more than 3.7 million followers.

“I think one of the most interesting things this year is that it’s no longer a question of if candidates should be using these platforms, it’s how and how often,” said Erin Lindsay, a principal for digital at Precision Strategies, a consulting firm founded by veterans of Obama’s 2012 reelection campaign.

In recent days, social media has even doubled as a virtual debate stage, with candidates sparring in a manner inconceivable just a few election cycles ago.

When former Florida Gov. Jeb Bush (R) said at a conservative forum, “I’m not sure we need half a billion dollars for women’s health issues,” Clinton’s team pounced. “.@JebBush: You are absolutely, unequivocally wrong,” her account said, retweeting a reporter who had covered Bush’s remarks.

hilary2

The two tangled again on Twitter this week. When Clinton sent out a graphic detailing the amount of student debt held by Americans, Bush’s campaign sent back with a similar image slamming what they called a 100 percent increase in student debt during the Obama presidency.

The beef was on. “Fixed it for you,” Clinton responded, having modified the graphic to read “F. The grade given to Florida for college affordability under Jeb Bush’s leadership.”

Bush then posted a version of Clinton’s campaign logo — the letter “H” where the bar in the middle has been replaced by a right-facing arrow — with the arrow pointed up and the rest of the “H” was comprised of the word “taxes,” repeated over and over.

jeb

hillary

Interactions like that can make news. “Hillary Clinton and Jeb Bush Are Having a Photoshop Battle on Twitter,” AdWeek declared; “Jeb Bush and Hillary Clinton Got into a Twitter Fight” saidVanity Fair; and Wired went as far as to call the back-and-forth an “Epic Photoshop Battle.”

Campaign aides also use their own accounts to respond to rival staffers and reporters who write stories they disagree with.

Just as frequently, candidates are using social media to connect with and energize their supporters.

Sometimes, that takes the form of a glimpse into a candidate’s life: Bush posted a picture to Instagram recently of a tortoise on a lawn at the Reagan Library. Sen. Marco Rubio (R-Fla.) gave supporters an inside look at his announcement via Snapchat. And Wisconsin Gov. Scott Walker (R) has made a habit of posting pictures of his unglamorous meals, including a slice of sausage pizza in the Charlotte, N.C., airport.

scott walker pizza
Strategists say that candidates are most successful when they customize their message to each individual platform and can respond swiftly.

“I think depending on the platform you’re on, you need to be either more playful or clever,” said Marie Danzig, the global head of creative and delivery for Blue State Digital and a former Obama campaign staffer. “You need to operate more quickly on Twitter than you do on Facebook. I think Snapchat and Periscope will continue to become more of the norm in terms of providing behind-the-scenes content.”

Clinton’s campaign has been particularly aggressive about finding novel ways to engage with her supporters. Her Instagram account likes photos that mention the campaign and, earlier this year, her Facebook account left a supportive comment under a photo from the popular blog Humans of New York that purported to show a young boy distraught that he would not be accepted because he was gay. Signed with an “-H,” it received over 94,000 “likes.”

“It forces candidates to show more personality,” said Lindsay. “Authenticity is a big thing in social media. I think the candidates that are the most successful are the ones that are clearly the most comfortable.” Teddy Goff, one of the co-founders of Precision, also works as a senior adviser to Hillary Clinton on digital communications.

This strategy has its limits. In a piece addressing politicians’ social media presences more broadly, BuzzFeed News’s politics editor Katherine Miller said that Clinton’s “tweets often evoke an elaborate pasteurization process, wherein aides calculate what needs to be said (topic) with the maximal amount of safety (substance, tone).”

Danzig said that “there is a little bit of risk of fatigue” when candidates are taking shots at one another on social media.

But the continued rise of social media in presidential politics is, in many ways, a case of candidates meeting supporters where they have their conversations. A Pew survey released this year found that in 2014, 71 percent of online adults used Facebook, 26 percent used Instagram and 23 percent used Twitter.

Since 2012’s election, the number of mature, major social media networks has grown — with platforms such as Pinterest and Snapchat growing in popularity. As Americans continue to make using social media a part of their routines, candidates are as well.

“It’s become much more interactive, less about your posting your own beliefs in your own feed,” said Danzig. “So I think we are seeing the candidates wake up to that and make sure that they’re having more of a conversation rather than using it as a PR channel.”

By David McCabe

Original POST

The FTC’s Endorsement Guides: What People Are Asking

The FTC updated its Social Media rules. If you do any marketing and/or advertising in this area you should probably take a look at the changes or at least read an overview. Below are the areas and inquiries with which the FTC is most concerned.

Answers to questions people are asking about the FTC’s Endorsement Guides, including information about disclosing material connections between advertisers and endorsers:

12 social media tips for business

Social media marketing tips

Ah, social media. Still the wild west of marketing and populated with a mix of guns for hire and snake oil salesmen who, unfortunately, outnumber the authentic Gary Coopers out there. Sigh. I despise watching businesses that don’t have the time to understand what social can really do for their business get taken advantage of by folks promising more followers and reach.

So what?

How about grow revenue, inquiries, email lists, orders, bookings, downloads? It would seem a novel concept and an expectation to which many snake oil social media consultants don’t wish to be held accountable.

So next time you hear another “social media guru/jedi/ninja/sherpa/ expert,” etc. pitching you all about the awesome new followers, content and reach they can get you on the social platform du jour, step back and ask why that’s important to your business. The beauty of digital marketing is most everything can be tracked, and if your “hired gun” can’t provide analytics to show you what their efforts are specifically doing for your business, well…

The title on this post was modified from the original slightly clickbait-ish hed, 12 Social Media Truths No One Tells You – otherwise the content is the same and I agree with these “truths.” The following thoughts go hand in hand with a previous post, 7 things to quit doing with social marketing. Read on!


 

There’s no shortage of social media tips, how-tos, and advice for small businesses and entrepreneurs getting started and building a strategy. But if you’re like most business owners, you don’t have a lot of time. So here are 12 social media truths I hope can save you some time, avoid some common pitfalls, and focus your efforts on success.

1. It doesn’t matter how many followers you have.

People often fall into the trap of chasing follower numbers (or worse, paying for them). I’d rather have a network of 500 people in my industry who I can learn from and influence than 10,000 randomly-acquired bots and spammers and self-promoting chuckleheads. Build your networks by engaging like a real human being and helping people and you won’t have to worry about this.

2. You don’t have to be on every network.

I love Pinterest. These days I’m pinning ideas to spruce up our back patio. (It’s a thrill a minute ’round our place.) As a former social media snake oil salesman, I can make a convincing argument why any business can get value out of Pinterest or Instagram or Periscope or Glabberplat (I made one of those up). But if you have limited time, focus on providing value on the networks where your customers and prospects are most active. Better to not be somewhere than to have a presence there and ignore it.

3. You know your audience better than anyone. And if you don’t, ask.

You could pay a consultant to do an audience survey and explain the demographics of each social network and make recommendations about what networks you should use and what your customers want to see from you. Don’t get me wrong, there are plenty of smart consultants out there who can do that well. Or you could just spend the next couple of weeks asking your customers yourself.

4.Yes, your customers are on Facebook.

There’s, like, a billion people on Facebook. No, I mean literally. The number grows so rapidly that I check it every time I mention it. Your customers may not use Facebook daily to conduct business, but they’re definitely there, sharing pictures of their kids and finding out which Game of Thrones character they are and researching products and checking out local businesses. If you’re there too, and are interesting and helpful and human, they’ll appreciate that and remember you.

5. Social media isn’t free.

Have we thoroughly debunked this by now? Even if you only use free channels to engage and don’t pay to promote your posts, social media requires a time commitment, and like everything in life except making hamburger patties, the more time you put into it, the better it will be. Is your time free? Nope.

6. You don’t have to be a millennial.

Yes, “digital natives” have a lower learning curve when it comes to picking up apps and new social networks, but none of this is hard, no matter your age. Can you balance a checkbook? Can you do a Sudoku puzzle? I can’t, and I do social media for a living. Apps and networks won’t get traction if they’re hard to use, so the makers have an incentive to create a good user experience.

7. No, your cousin’s kid can’t do it for you.

Maybe Little Jimmy can build a wicked house in Minecraft, but does he know your business? Your customers? Does he have anything of value to add to a conversation about your industry? He can probably use a telephone, too (as long as it isn’t a pay phone, because how does that thing work and who even has change, gah!) but would you ask him to lead a call with your biggest client?

8. Yes, you do have time.

You’re busy. I’m busy. Everybody’s busy. Do you ever watch television? Then watch a little less and spend that time building your business. Need another example? I’m writing this post on my smartphone on the…train. (What did you think I was going to say?)

9. You can produce content. Yes. You can.

Have you ever sent an email to a business associate giving your take on the impact of some piece of industry news? Do you talk to your sales team about the potential ramifications of a piece of legislation, or a big move by a competitor or industry leader? That’s content. Just type it up next time. Your customers will find it valuable too. Don’t you want to be a thought leader? It’s so much better than being a guru. The hours are better and you don’t have to sit on the ground.

10. A blog post is whatever you say it is.

Some people think a blog post is a 2,000-word white paper. Some of the most useful posts I read are lists of links to important news in my industry. They might take 10 minutes to create, start to finish, but they can be very valuable. One paragraph that gets a customer thinking (and thinking about you) is a successful blog post.

11. Your customers really do care where you went on vacation.

Have you ever had a prickly email or telephone exchange with a new prospect or client, and then you met in person and found out your kids both play volleyball and are going to the same tournament in two weeks and then you were pals? That’s Facebook.

12. You can do it.

Building a social media strategy doesn’t have to be a big, hairy, difficult thing; in fact, it can and should be fun. Imagine having better, more human relationships with your prospects and customers, all the time. Social media can be the part of your marketing strategy you’ll actually enjoy. And if you’re having fun, your customers and prospects will have fun, too, and they’ll want to work with you. And that’s how you’ll know it’s working.

David B. Thomas is Senior Director of Content and Engagement at Salesforce.

 

Original post on VentureBeat